Microsoft Surface is Dead Last for Reliability

Aug 11, 2017, 00:28
Microsoft Surface is Dead Last for Reliability

Consumer Reports said that responses to its annual survey revealed that consumers weren't pleased with their Microsoft products during the lifetime of ownership. Of course, the nature of consumer tech is that something will probably go wrong for a subset of devices over the course of their typical use.

While the consumer group said the Microsoft machines did well in laboratory testing, a subscriber survey of future reliability found problems with their devices at start-up, some respondents said their machines froze or shut down unexpectedly, and others said their touch screens weren't responsive enough. Regarding the recommendation, Microsoft does not agree with Consumer Reports, stating that consumers provided different and positive experiences after purchasing the product. It evolved a new category of 2-in-1 devices during the last couple of years which has somehow brought down the halt to declining PC market sales. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models.

Microsoft wants to lock you into its Surface ecosystem with an interesting upgrade promotion, but maybe now's not the time to buy a Surface laptop or desktop.

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Unsurprisingly, Microsoft doesn't like the findings. The organization regularly surveys its readers and members about the products that they own and use.

"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said.

While other brands also may have experienced reliability issues to some degree, the difference in how unreliable the Microsoft devices were was "statistically significant", the release said.

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Consumer Reports published its reliability study today and has already been picked up by most major sites, including Reuters. As you might imagine, Microsoft is already responding against these findings, stating that the company does not believe that the study "accurately reflects Surface owners' true experiences".

In earlier lab tests that measure factors such as display quality, battery life, speed and ergonomics, Surface devices were ranked highly by Consumer Reports.

Predictably, Microsoft is unhappy with the news.

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"Microsoft Surface Pro is designed and built with performance and reliability in mind".

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